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Terms of service

Last updated: 8 November 2026

1. Who we are

hammerhouse.com.sg and the HammerHouse store are operated by ARTHOUSE LLP (UEN T19LL1179C), trading as HammerHouse, 24B Temple Street, Singapore 058569 ("HammerHouse", "we", "us"). Contact: admin@hammerhouse.com.sg.

2. Acceptance

These terms apply to every website order, in-store purchase and event booking. They include our Returns & Refunds Policy, Pre-order Terms, Shipping & Collection Policy, Event Terms and Privacy Policy (together, the "Terms"). When you place an order, make a purchase or use our website, you agree to be bound by the Terms. If you do not agree, do not use our services.

The Terms apply to the fullest extent permitted by law.

3. Eligibility and accounts

You must be 18 or older, or be using the services with the consent and supervision of a parent or guardian. That parent or guardian accepts the Terms on the minor's behalf and is responsible for the minor's purchases and conduct. You are responsible for all activity on your account. We may suspend or close any account at our discretion, including where we suspect fraud, abuse, reselling or a breach of the Terms.

4. Prices and payment

  • All prices are in Singapore dollars (SGD) and include GST.

  • Prices, promotions and product availability may change at any time without notice.

  • We do not offer price matching, price protection or retrospective discounts. A price drop after your purchase does not entitle you to a refund of the difference.

  • Promotions and discount codes cannot be combined unless stated. They have no cash value and may be withdrawn at any time.

  • Full payment is required before an order is processed. Ownership of the goods passes to you only once we receive payment in full.

5. Orders and when a contract is formed

Your order is an offer to buy. Our order confirmation email only confirms that we have received your order. A binding contract is formed only when we dispatch the goods or tell you they are ready for collection.

Until then, we may decline or cancel any order, or part of an order, at our discretion. This includes, without limitation, where:

  • stock is unavailable, or a distributor reduces or cancels our allocation;

  • the price or description contains an error, even if we have already sent an order confirmation;

  • we suspect fraud, unauthorised payment or a breach of the Terms; or

  • the order exceeds our purchase limits.

If we cancel, we will arrange such refund or credit for the cancelled items as we consider appropriate, and this is our sole obligation.

6. Purchase limits and reselling

Our goods are sold for personal, non-commercial use. We may set purchase limits on any product. Orders from the same person, household, address, payment method, device or account count together towards a limit. We may cancel orders that exceed a limit or that we believe are placed for resale, and we may refuse future orders from that customer.

7. Product information

Product descriptions, photos and specifications are for guidance only and do not form part of the contract. Where our listing differs from the manufacturer's contents, the manufacturer's contents prevail. Images may show painted and assembled models: unless stated otherwise, miniatures are sold unpainted and unassembled, without glue, paints or tools. Colours shown on screen will vary from actual products. Kits contain small parts and sharp components. Follow the manufacturer's age and safety guidance.

8. Delivery, collection, pre-orders and returns

These are covered by our Shipping & Collection Policy, Pre-order Terms and Returns & Refunds Policy. Delivery dates and release dates are estimates only.

9. Chargebacks

If there is a problem with your order, contact us first and give us at least 14 days to resolve it. If you raise a chargeback or payment dispute without doing so, or for an order that was delivered as described, we may suspend your account, refuse future orders, and recover from you any amounts reversed together with the fees and costs we incur.

10. Trademarks and content

HammerHouse is an independent retailer. Warhammer, Warhammer 40,000, Age of Sigmar, Citadel, Games Workshop and all related marks belong to Games Workshop Limited. Beyblade and all other brand names belong to their respective owners. We are not affiliated with or endorsed by these owners except as an authorised stockist where stated. All HammerHouse content, logos and photographs belong to us and may not be used without our written permission.

11. Limitation of liability

To the fullest extent permitted by law:

  • we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, goodwill, opportunity or data, however it arises;

  • our total liability arising from or in connection with any order is limited to the price paid for the item concerned; and

  • all warranties, conditions and terms not expressly stated in the Terms are excluded.

12. Events outside our control

We are not liable for any delay or failure caused by events beyond our reasonable control. These include manufacturer or distributor delays, allocation cuts, shipping or courier disruption, customs holds, government action, pandemics, natural disasters, power or IT failures, and industrial action.

13. Indemnity

You agree to indemnify HammerHouse, its partners and staff against any claims, losses, costs and expenses (including reasonable legal fees) arising from your breach of the Terms, your misuse of our services or products, or your violation of any law or third-party right.

14. Acceptable use

You must not use bots, scripts or automated tools to browse, add to cart or buy. You must not scrape content, attempt to breach security, introduce malicious code, or post unlawful, abusive, defamatory or misleading content or reviews. We may cancel orders and close accounts connected with such activity.

15. Reviews and submissions

If you submit reviews, photos or other content, you grant us a perpetual, worldwide, royalty-free, non-exclusive licence to use, edit and publish it in any media. You confirm the content is yours and lawful. We may remove or decline any content at our discretion.

16. Personal data

We collect and use personal data in line with the Personal Data Protection Act 2012 and our Privacy Policy.

17. Disputes

Any complaint must first be raised in writing to admin@hammerhouse.com.sg. Both parties must then try in good faith to resolve it for at least 14 days before taking any other step. After that, the dispute may be referred to mediation or to the Singapore courts or tribunals.

18. Changes

We may amend the Terms at any time by publishing the updated version on our website. The version in force when you place an order applies to that order.

19. General

  • If any provision is found unenforceable, it will be limited to the minimum extent necessary, and the rest of the Terms remain in effect.

  • Our failure or delay in enforcing a right is not a waiver of it.

  • We may transfer our rights and obligations under the Terms. You may not transfer yours without our written consent.

  • The Terms are the entire agreement between you and us about their subject matter.

  • No third party has any right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of the Terms.

  • The Terms are governed by Singapore law. The Singapore courts and tribunals have exclusive jurisdiction.