Cart 0

Privacy policy

Last updated: 8 November 2026

This policy explains how ARTHOUSE LLP (UEN T19LL1179C), trading as HammerHouse, collects, uses and discloses personal data under the Personal Data Protection Act 2012 (PDPA).

1. Data we collect

  • Account and order data: your name, email, phone number, billing and delivery addresses, order history and payment confirmation. We do not store full card numbers: payments are processed by our payment providers (including Shopify Payments, PayPal, GrabPay, PayNow, PayLah! and Atome).

  • Device and usage data: IP address, browser, device, pages viewed and referral source, collected through cookies, pixels and similar technologies.

  • Event data: registration details, a parent's or guardian's details for minors, and photos and video taken at our Events.

  • Communications: messages, reviews and photos you send us.

2. How we use it

We use your data to process and deliver orders; manage accounts, pre-orders and store credit; run Events; prevent fraud, reselling and misuse; respond to enquiries and claims; meet legal, tax and accounting obligations; improve our website; and, with your consent, send you marketing.

3. Marketing

We send marketing emails and messages only where you have opted in. You can unsubscribe at any time using the link in our emails, or by contacting us. We may use advertising platforms such as Google and Meta to show you HammerHouse ads.

4. Event photos and video

Events may be photographed and filmed for our website and social channels, as set out in our Event Terms. If you would prefer not to appear, tell staff at check-in or contact us.

5. Disclosure

We share personal data only as needed with service providers such as Shopify, payment providers, couriers including DHL, IT and analytics providers, our professional advisers, and authorities where the law requires it. We do not sell your personal data.

6. Transfers outside Singapore

Some of our providers store data overseas. Where data is transferred outside Singapore, we take steps to ensure it receives protection comparable to the PDPA.

7. Retention

We keep personal data only for as long as it is needed for the purposes above, or as required by law (for example, tax and accounting records). After that, we delete or anonymise it.

8. Access, correction and withdrawal of consent

You may ask to access or correct your personal data, or withdraw your consent, by contacting our Data Protection Officer. If you withdraw consent, we may no longer be able to provide some services. We may charge a reasonable fee for access requests, as the PDPA permits.

9. Security

We use reasonable security measures to protect your data. However, no method of transmission or storage is completely secure.

10. Minors

Where a minor registers for an Event or uses our services, we collect the necessary personal data with the consent of the minor's parent or guardian.

11. Contact: Data Protection Officer

Data Protection Officer, ARTHOUSE LLP, 24B Temple Street, Singapore 058569 · admin@hammerhouse.com.sg

12. Changes

We may update this policy at any time by publishing the new version on our website.