Last updated: 8 November 2026

These terms apply to every pre-order, in addition to our Terms of Service. If you place a pre-order, you accept them.

1. Payment

Pre-orders must be paid in full at checkout. A pre-order reserves a place in our allocation only. It does not guarantee supply.

2. Release dates are estimates

Release and arrival dates are set by manufacturers and distributors, and we have no control over them. Every date we give is an estimate only. We are not liable for any delay, and a delay does not entitle you to compensation.

3. Allocation and supply

We allocate available stock to pre-orders as we determine. If we cannot supply an item for any reason, including an allocation cut, a cancellation by the manufacturer or a supply shortfall, we will provide such refund or credit as we consider appropriate. We have no further obligation or liability.

4. Price changes

If the manufacturer changes its pricing before your item is fulfilled, we may adjust the price of your pre-order and will notify you. We do not refund the difference if prices fall.

5. Cancellation by you

• Standard pre-orders: cancellations before the item arrives in store are at our discretion and may be subject to a cancellation fee. Any amount returned is issued as store credit unless we agree otherwise.

• Limited, numbered, exclusive or made-to-order items: non-cancellable and non-refundable once your order is placed, because we commit to these quantities with our supplier.

• Once the item has arrived in store: you cannot cancel. The item will be shipped or held for collection under our Shipping & Collection Policy.

6. Mixed orders

Orders containing both in-stock and pre-order items are held and dispatched together when all items have arrived. If you ask for a split shipment, you pay the additional delivery fee.

7. Uncollected pre-orders

Uncollected pre-order items are dealt with under the in-store collection terms of our Shipping & Collection Policy.