Frequently Asked Questions

Email us at admin@hammerhouse.com.sg. We aim to reply within 2 working days.

Or visit us at 24B Temple Street, Singapore 058569 (Chinatown).
Mon–Tue 3pm–10pm · Wed–Sat 12pm–10pm · Sun 12pm–7pm

All sales are final. We do not accept returns or exchanges for change of mind.

Damaged, faulty or wrong item? Email admin@hammerhouse.com.sg within 48 hours of delivery with your order number and clear photos of the item and its packaging. Please keep all packaging. Our team will assess the claim and propose a resolution.

International orders: We do not accept returns or exchanges for orders shipped outside Singapore. For manufacturing defects, contacting the manufacturer directly is usually the fastest way to get a replacement part.

See our Returns & Refunds Policy.

Event tickets are non-refundable and non-transferable. See our Event Terms.

Yes. Select the Self-Collect option at checkout and wait for our “ready for collection” email before coming down to 24B Temple Street. Please bring your order number and photo ID.

Orders are held for 30 days from the ready-for-collection email. Orders not collected within 30 days are treated as abandoned, and the goods and amount paid are forfeited.

Cancellations are at our discretion and are only effective once we confirm them in writing. Orders that have been dispatched or are ready for collection cannot be cancelled, and limited or exclusive items cannot be cancelled once ordered. See our Cancellation Policy in the footer.

Yes. Pre-order items are marked with a ribbon on the top-left of the listing or show a release date. Full payment is required at checkout.

Release dates are set by the manufacturer and are estimates only. Pre-order cancellations are at our discretion, and limited or exclusive items cannot be cancelled. See our Pre-order Terms.

Yes, we ship globally via DHL. Checkout shows a default shipping rate. Courier rates change often, so if the actual cost is higher, we will contact you to pay the difference before dispatch. You can choose to cancel for a refund instead.

Are there any restrictions? Yes. We cannot ship the following outside Singapore:

• Brand-restricted items (e.g. Games Workshop)
• Hazardous materials (e.g. pressurised spray paints and aerosols)
• Oversized items that exceed our overseas shipping limits

To ensure you receive the most accurate and competitive pricing, all eligible discounts are automatically applied once items are added to your cart. For the most streamlined shopping experience, we recommend creating an account and logging in. This allows you to view exclusive, upfront discounted pricing directly on our product listings as you browse.

We strive to provide a seamless checkout experience by offering a variety of payment options:

• Global Payments: All major credit cards and PayPal.

• Local Singapore Transfers: GrabPay, PayNow, and PayLah! (including integrated apps from all major Singaporean banks).

• Installment Plans: We offer interest-free 3-month installments via Atome for Singapore-based customers (applicable to both debit and credit cards).

• In-Store Only: We are pleased to accept CDC Vouchers for all physical retail purchases.

• Local delivery (Singapore): $10 SGD flat rate. Free for orders of $180 SGD and above after discounts (promotional; may change at any time). Gift-card and store-credit payments do not reduce the qualifying order value. Estimated delivery for ready-stock items is 5–8 calendar days from the order date.
• International shipping: a default DHL rate applies at checkout. Additional courier charges (e.g. fuel, remote-area or peak surcharges) may apply, in which case we will contact you to settle the balance before dispatch. Delivery times depend on DHL.
• Pre-orders: estimated lead times for stock to arrive at HammerHouse are 10–14 calendar days for Games Workshop and 15–30 calendar days for other brands, counted from the order date. These estimates refer to stock arriving at HammerHouse, not delivery to your address. Timing depends on the manufacturer’s release and supply.
• Mixed orders: orders containing both ready-stock and pre-order items are shipped together by default once everything has arrived. For faster delivery of in-stock items, please check them out separately.

All dates are estimates. See our Shipping Policy.