Frequently Asked Questions
Welcome to our FAQ Page
You can contact us via Facebook messenger chat via the floating button on the bottom left. Alternatively via our email: email@example.com
We will only accept exchanges or refunds if we deem as significant manufacturing fault/ shipment damages. Any matters pertaining to returns & exchanges please contact us directly <firstname.lastname@example.org> with relevant pictures we will assess the matter and contact you for a solution. Do note that it has to be within 7 days of receiving the item and has to have all the original packaging.
Only applies to Singapore orders for now. We do not accept exchange or refunds from international orders due to the high costs of reverse logistics (For such situations of manufacturing default would be best for the customer to contact the product brand directly to resolve as it direct and quicker).
Yes store collection is available. Please select the self collect option upon checkout please. We will inform you via email once its ready for pickup.
Yes we do ship overseas, in which the shipping will be calculated & charged based on courier actual shipping rates at the point of purchase. In which we will refund or request for top up any cost difference after confirming with the shipping courier. Some products we can't ship outside of Singapore e.g. Games Workshop or pressurised spray can products etc. due to brand guidelines or export restrictions.
Yes we have pre order listings. Pre order listings are labeled by the top left ribbon. Full pre-payment is needed to confirm pre-orders.
The discount prices are automatically reflected upon adding to cart. For the best shopping experience do create an account and login to view the available discounted prices listed upfront by product.
We accept all major credit cards and also PayPal. For local Singapore customers we also accept GrabPay, PAYNOW, PayLah! & associated apps from all major Singapore banks. For split payment plans we have Shopback PayLater which is a 3mth instalment payment via debit or credit cards but its restricted to Singaporeans only.
Ready stocks orders
- Standard delivery 3-5 days lead time
- International logistics will take longer and subjected to global shipping delays and restrictions 7-14 days lead time
Pre order orders
- Games Workshop average 7-10 days lead time + Shipping to reach you
- Other brands average 14-30 days lead time + Shipping to reach you
We encourage to split orders that contain ready stocks & pre-order items. As we will by default combine shipment to you once all stocks are in. However, do contact us for any special arrangements.
Standard Singapore local delivery is just $6 which generally takes 3 to 5 days. For international shipping, rates are calculated based on actual courier rates, we charge a default rate and will refund or request top up based on the actual courier charges.
Subjected to supplier availability & shipping lead time, generally as follows:
- Games Workshop average 7-10 days lead time
- Other brands average 14-30 days lead time